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VVX 5.3.0 Contacts Synchronizing Continually

uc_phil
Occasional Visitor
‎04-30-2015 07:28 AM
‎04-30-2015 07:28 AM

VVX 5.3.0 Contacts Synchronizing Continually

We recently installed v5.3.0 in a Lync 2013 environment and now we continually see "Contacts synchronizing" flash in the upper right under the date/time. I'm not sure if this is referring to "Favorites" contact synchronization, Lync Address Book synch, or Exchange/Outlook contact synch. Any guidance is appreciated.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎04-30-2015 08:22 AM
‎04-30-2015 08:22 AM

Re: VVX 5.3.0 Contacts Synchronizing Continually

Hello UC_phill,

welcome to the Polycom Community.

I am not aware of such issue and can only recommend to work with your Polycom reseller to bring this to the attention of Polycom support so we can check this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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gday
Visitor
‎05-07-2015 07:53 PM
‎05-07-2015 07:53 PM

Re: VVX 5.3.0 Contacts Synchronizing Continually

Had the same problem show up with 5.3.0 and Lync/Exchange 2013. Back a few weeks ago all was fine. In those two weeks were playing with UCS and then the Skype for Business update showed up. At some point along the lines we got the "Contacts Synchronizing" continually - no idea what triggered it. In an attempt to debug the issue, I set the VVX's logging on "Applications, Lync ABS and Exchange Client" to trace - did a reboot and to cut a long story short, problem disapeared. Setting log levels back to default and all still remained fine. I then repeated this on a VVX reporting "EWS not deployed" and presto, it is magically fixed too. All very odd if you ask me.

 

-mick

 

PS I should note that at no time did we see issues with any of the actual Lync 2010, Lync 2013 or iphone lync clients.

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