VVX 411 Set Headset as default audio path

Ruwawuri442
Occasional Visitor

VVX 411 Set Headset as default audio path

Hello,

I have a VVX 411 and using a Sennheiser D10 wireless headsets, we also have a device provisioning server, i have added the following overrides but i am unable to set the headset as the default audio path when users anwer calls from a web based attendant console

 

up.analogHeadsetOption="3"

up.headsetMode="1"

 

But yet when they answer the click to answer the call, its defaults to the speaker.

Any idea what i am doing wrong?

Thank you in advance 

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 411 Set Headset as default audio path

Hello Ruwawuri442,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition did you create a backup of the phone configuration and check if what you believe to have set on the server actually is on the phone?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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