I have a VVX 411 and using a Sennheiser D10 wireless headsets, we also have a device provisioning server, i have added the following overrides but i am unable to set the headset as the default audio path when users anwer calls from a web based attendant console
But yet when they answer the click to answer the call, its defaults to the speaker.
Any idea what i am doing wrong?
Thank you in advance
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
In addition did you create a backup of the phone configuration and check if what you believe to have set on the server actually is on the phone?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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