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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- VVX 411 Deletes Favorite Contact After Reboot
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06-17-2021 09:48 AM
I added a dialed number as a favorite on my VVX 411 with firmware version 6.4.0.11527 Each time that the phone reboots, contact added as favorite always disappear which is not good.
How can I make my favorite contact/s to stay even after reboot?
Thanks
Solved! Go to Solution.
Accepted Solutions
06-17-2021 11:14 AM
Hello @zac2021
who is the provider as they may still block the upload of the file to the provisioning server.
Jan 6, 2012 Question: How can I create a local contact directory/phonebook or what is the 000000000000-directory.xml used for?
Resolution: Please check => here <=
The above should have some info to get you started
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-17-2021 11:01 AM
Hello @zac2021 ,
Welcome to the Poly Community.
Check your phone backup if it contains:
dir.local.readonly="1"
If yes the Admin has prevented Speed Dials from being stored.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-17-2021 11:14 AM
Hello @zac2021
who is the provider as they may still block the upload of the file to the provisioning server.
Jan 6, 2012 Question: How can I create a local contact directory/phonebook or what is the 000000000000-directory.xml used for?
Resolution: Please check => here <=
The above should have some info to get you started
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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