Hello DavidG,
welcome back to the Polycom Community.
I can always recommend the UC Admin Guide as a source for various Parameters.
Page 519 in the <softkey/> section mentions below parameter:
softkey.feature.basicCallManagement.redundant
- Control the display of the Hold, Transfer, and Conference soft keys.
If set to 0 and the phone has hard keys mapped for Hold, Transfer, and Conference functions (all must be mapped), none of the soft keys are displayed.
If set to 1, all of these soft keys are displayed.
In case of the VVX410 only the Conference Softkey would remain as it does not have a hardware button counterpart.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
