Have have a VVX410 on our lync network. The phone works fine when some one calls from another lync phone on site. However when some calls from PSTN the phone does not ring. I have sniffed the connections while a call is being made from the PSTN. I see traffic start going to phone when a PSTN call is made, but the call never comes through. Would anyone have any insite on this?
welcome to the Polycom Community.
The LYNC server would need to send an INVITE to the phone in order for it to ring. If this does not happen the phone will not ring.
I suggest you check this on your end and then consult Microsoft Support.
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