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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Folks!!

 

I am using VVX 410 phone with line1 as ABC and line2 as XYZ, now upon holding an active call on ABC and placing a new call VVX 410 automatelly picks up XYZ line instead of ABC line, I tried to use call.stickyAutoLineSeize = "1", it seems to resolve the issue with VVX 500 phone but on VVX 410.

 

Both lines can handle morethan 1 call, multiple incoming calls can be handled by lines without any issue, it is just with outbound calls.

 

Phone is on 5.2 Version.

 

Any suggestions??

 

Regards,

Ronak

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello David,

welcome back to the Polycom Community.

Please open this with our support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

6 REPLIES 6
HP Recommended

Hello Ronak,

welcome to the Polycom Community.

The Version 5.2.x is no longer supported and I can only ask you to test UC Software 5.5.0 or 5.4.4 instead.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I applolozies, the version is 5.4.X.X not 5.2

HP Recommended

Ny update please?

HP Recommended

Hi,

 

I have the exact same issue, any fix ?

 

David

HP Recommended

Hello David,

welcome back to the Polycom Community.

Please open this with our support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I didn't see it in the thread.. I think what you're looking for is the config parameter syntax:

<call call.stickyAutoLineSeize="1" />

This tells the phone to send the next call out on the primary line. This is necessary for things like FAC transfers to work, etc. Hopefully this helps as it's about 3 years late..

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