VVX 410: incoming calls dropped after exactly 5 min

aag
Occasional Visitor

VVX 410: incoming calls dropped after exactly 5 min

I have an Asterisk server with many internal extensions. Most of these extensions are softphones on desktop PCs and they work fine. However, I also have three VVX410 SIP-phones. On these, every incoming call is dropped exactly after 5 minutes.

The SIP provider says that the call is terminated by the outside caller because of the message "487 Request Expired" received from the my phone. However, the provider has been unable to solve the issue.

 

They also say that Asterisk sends a re-INVITE for a new IP Address for the RTP Stream (from 10.10.10.10 which is the asterisk IP to e.g. 10.10.10.102 which is the IP of the polycom phone that picked up the call).

Any advice would be greatly appreciated!

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410: incoming calls dropped after exactly 5 min

Hello aag,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4
aag
Occasional Visitor

Re: VVX 410: incoming calls dropped after exactly 5 min

Thank you for requesting additional info. Here we go:

 

Phone Information

Phone Model VVX 410

Part Number 3111-46162-001 Rev:A

UC Software Version 4.1.4.7430

BootROM Software Version 5.1.4.0844

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410: incoming calls dropped after exactly 5 min

Hello aag,

You are using an unsupported Software.

 

Please upgrade to UC Software 5.5.2

 

If you have any questions please check the FAQ in my signature.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 4