I'm a brand new user...just plugged the phone in and I can not access the web-based utility with the given default passwords. Judging from some of the comment threads on here you need to be a rocket scientist to configure and use these phones so I'm beginning to question my decision already. Any help with getting on to the web-based utility in an effort to change the background pics and so forth is appreciated.......
welcome to the Polycom Community.
There is no such pre-requisite but it is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.
Please also include if you are using a SIP server or a LYNC server
This also allows yourself and others to check against current software release notes.
The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
Adding to the above it would also be useful to state what you believe is the Admin Password as you may have somehow got the wrong infromation.
In addition did you simply purchase this unit with no additional SIP provider as some SIP Providers change the Admin and / or User passwords to prevent unauthorized access.
Last but not least what error message do you get as for example Internet Explorer 11 to my knowledge is currently not supported.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
If official support is required please check how to phone or open a case here----------------