We have one customer with a VVX 410 running 5.4.5 that "loses/drops" callers when they blind transfer the caller to someone internally to their business (another VVX 410). The caller gets placed on hold and the blind transfer is performed, but, after a few minutes, the caller drops. The transferring phone can then see that the call is not transferred, but they are not able to retrieve the caller. This is a random issue that we can replicate sometimes. Has anyone else seen transfer issues such as this?
We need some kind of logs. The FAQ's contain tips how to set these.
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Polycom Global Services
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---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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