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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-12-2015 04:21 PM

HP Recommended

I am trying to setup voicemail on a new VVX410.  When I select the voicemail button from extension 205 I get an audio response stating "the person at extension 205 is on the phone please leave your message after the tone."  The phone seems to let me leave a voicemail.   I have the same problem on extension  100.

 

Any suggestions to allow me to get voicemail setup?

4 REPLIES 4

‎12-13-2015 05:51 AM

HP Recommended

Hello krwessel,

welcome to the Polycom Community.

Without stating what kind of SIP pabx or service you are using nobody can answer your question.

 

I suggest you contact whoever is providing you with this service as this has not really anything to do with the phone itself as the voicemail is not a build in feature of the phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-13-2015 07:30 AM

HP Recommended

I am using an Elastix box with FreePBX.  I followed the simple directions to setup VM which were consistent with several videos or online tutorials.

Was this reply helpful? Yes No

‎12-13-2015 08:05 AM

HP Recommended

Hellokrwessel ,

The community's VoIP FAQ contains this post here:

 

Dec 13, 2013 Question: How can I change / define the number my phone calls to retrieve a voice mail message?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-16-2015 01:59 PM

HP Recommended

I paid a consultant for the answer.  Go to line, message center

 

Call Back mode = contact

Callback contact = *97

 

 

Was this reply helpful? Yes No
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