Hello @glennbtn ,
Welcome to the Poly Community.
It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include.
In addition, providing us with this basic information gives Polycom an idea of what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues that have already been addressed.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
It would also help us, volunteers, to provide a backup, not export, of a good and bad phone.
Also, details if this is a day 1 issue or if this only recently started could help.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
