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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-20-2021 10:32 AM

HP Recommended

Hi. Hoping someone can help me as I don't have a reseller or the like to turn 2

 

We have 4 vvx 410's. All have blf's to the other extensions. If a call comes in on the other extensions you can press the blf and answer their call. I have 1 extension that this does not work with. The BLF will no flash on any of the other phones when a call comes in to the extension number, but it you free the blf for the extension it rings and if that uses it on a call it's lit.

 

Can anyone help here as driving me crazy.

 

Thanks

2 REPLIES 2

‎05-20-2021 10:40 AM

HP Recommended

Hello @glennbtn ,

Welcome to the Poly Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include.

In addition, providing us with this basic information gives Polycom an idea of what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues that have already been addressed.

 

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

It would also help us, volunteers, to provide a backup, not export, of a good and bad phone.

 

Also, details if this is a day 1 issue or if this only recently started could help.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-20-2021 11:05 AM

HP Recommended

My apologies the software version is PolycomVVX-VVX_410-UA/5.9.5.0614

 

I have taken on these phone from another supplier of a voip system and not had any dealing before. Took me a few day to work out how to providing them. I was told this featured used to work and does with all other extension just not this one.

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