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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi Support,

 

Got a customer that when transferring a call, gets the "sip:" prompt instead of a numeric prompt so they can just enter a 4 digit extension??? How do i change it so every time they transfer, its just a numeric entry???

 

Phone Firmware: 5.4.2.0334

 

 

Thanks...

 

Regards,

 

Alan.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Alan,

Simply disable URL dialing.

 

<test feature.urlDialing.enabled="0" />


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Hello Alan,

welcome to the Polycom Community. This is completely normal.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

This isn't a dialmap issue... When the customer presses "Numbers" and then types in the extension, it works fine... But every time they press the Transfer button, the phone comes up with the "SIP:" prompt with Abc input... How do i get it so it just prompts for numbers???

 

Alan.

 

HP Recommended

Hello Alan,

Simply disable URL dialing.

 

<test feature.urlDialing.enabled="0" />


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen that worked!!!

 

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