VVX 350/450 randomly restarting and freezing

Occasional Visitor

VVX 350/450 randomly restarting and freezing

We have some VVX 340/450 that sometimes reboots automatically after they hang up after a call.  My VoIP provider is a local ISP.  This is happening on some phones connected to a computer, and some without a computer connected.  My voice VLAN is Tagged, and my workstation is Untagged.  My switch is Aruba 2930F PoE switches.

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Polycom Employee & Community Manager

Re: VVX 350/450 randomly restarting and freezing

Hello @tantony ,


Welcome to the Poly Community.


The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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