Hello J@red1 ,
Welcome to the Poly Community.
A new post should usually contain enough information so the volunteers in the community can have an idea of what to suggest. This is outlined in the ReadMeFirst and the FAQ.
We have no idea how your phone is programmed or what you mean by your explanation and neither do we have a backup so we could familiarize ourselves.
I suggest you contact whoever installed your phone.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
