• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-04-2022 03:47 AM

HP Recommended

Hi,


I have some VVX-310 phones (secondhand).
I was reset to the factory settings (MAC hard reset) and updated the firmware.
If I connect to phones my system (my system has no Internet connection) all work well.
When I connect to each one for Internet the unknown password is coma back and locks the phone.
Otherways the screen is empty no extension or name on the screen. 

These phones are provisioned.

 

How can I remove the provisioning?

 

Thank you

 

Tony

 




  

3 REPLIES 3

‎08-04-2022 04:44 AM

HP Recommended

Hello @TVINCZ ,

 

Welcome to the Poly Community.

 

This would need to come into Poly Support with you providing proof of purchase so we can potentially release these from our provisioning solution.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-04-2022 04:58 AM

HP Recommended

Hi, Steffen Baier

 

Thank you for your answer.

We bought these phones from Facebook marketplace.
And has no paperwork. 


What is the solution?

Thanks

Tony

Was this reply helpful? Yes No

‎08-04-2022 05:07 AM

HP Recommended

Hello @TVINCZ ,

 

You will need to contact who sold them to you. They could be stolen for example.


Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.