VVX 301 and BLF

[mvignone]

Hi,
Some users reported me that their Polycom VVX 301 fails to monitor BLF lines when the phone is off hook. Phones are using 5.5.2 firmware.
The problem is not present on older SPIP 650 phones with 4.0.8C firmware.

In the VVX 301 phone logs , when the phone is off-hook and receives a NOTIFY, I see the following entry

...

[MsgPpsDialogEvent] Media sessions exhausted! BLF dialog cannot be handled

...

Any hints?

Thanks,

Massimo

[SteffenBaierUK]

Hello @mvignone,

welcome back to the Polycom community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

For your new issue UC Software is not a currently supported software so I suggest you test this using UC Software 5.8.1

If you need to stay on 5.5. for any reason test at least UC Software 5.5.4

If the issue persist in both 5.8.1 and/or 5.5.4 the next step would be contacting Polycom support via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[mvignone]

I'll test with 5.5.4 firmware.

Massimo

[mvignone]

I have the same behaviour with 5.5.4 firmware.

In the attached file you can find the phone log.

[SteffenBaierUK]

Hello @mvignone,

We cannot deal with support issues via the community.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[mvignone]

In our production site, all phones are limited to one line key and one call per line key.

With this configuration, VVX phones cannot manage BLF when the phone is off hook.

I'll try to raise a support ticket via Polycom reseller.

Thanks for your support.

Massimo

[SteffenBaierUK]

Hello @mvignone,

That may be WAD aka working as designed but again I have not really looked into this. When opening quote VOIP-93625 and VOIP-93456

Best Regards

Steffen Baier

Polycom Global Services

[mvignone]

As a side note, issue is still present in 5.8.1.7278 rev H firmware.

I reported the case to our reseller, could you check if a support request has been submitted?

Thanks,

Massimo

[SteffenBaierUK]

Hello @mvignone,

I am not 100% sure but I have a similar case from an Italian customer 1-10811118951 which is escalated as EN-113951.

This ticket is currently with Development.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services