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VVX 300 Call Transfer

Bob M
Occasional Contributor
‎02-05-2015 07:49 AM
‎02-05-2015 07:49 AM

VVX 300 Call Transfer

When using a VVX 300, extension to extension warm transfer.  From extension 1, have a patient on the phone.  Press Transfer on the VVX300 and enter the extension to transfer to.  Extension 2 picks up, Extension 1 states have a patient to transfer.  When pressing the Transfer button (or hanging up) from Extension 1, Patient goes straight to voicemail. Trying to figure out why Extension 2 is showing busy, rather than accepting the transfer.

Message 1 of 6
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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎02-05-2015 08:13 AM
‎02-05-2015 08:13 AM

Re: VVX 300 Call Transfer

Hello Bob,

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

The above should help you to troubleshoot this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 6
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Bob M
Occasional Contributor
‎02-05-2015 10:22 AM
‎02-05-2015 10:22 AM

Re: VVX 300 Call Transfer

Here's the SIP log from Extension 2.  We followed the scenario from above.

 

0205120611|sip  |3|00|CStkDialog::CreateRouteSet: transport set to Target URI 'UDP'
0205120611|sip  |3|00|CStkDialog::SetAddressLocal localTag set to ''
0205120611|sip  |3|00|CStkDialog::SetAddressLocal new address added of 1
0205120611|sip  |2|00|CStkDialog::CStkDialog SetAddressLocal from pRequest To: 'Nadine Molinaro' <7314@199.182.189.13:5060>
0205120611|sip  |2|00|CStkDialog::CStkDialog SetAddressLocal Config 'Nadine Molinaro' <7314@199.182.189.13:0>
0205120611|sip  |2|00|CStkDialog::CStkDialog TAG '910D437D-613A8D6A' generated
0205120611|sip  |2|00|CStkDialog::CStkDialog local addr 'Nadine Molinaro' <7314@199.182.189.13:5060> Tag '910D437D-613A8D6A'
0205120611|sip  |2|00|CStkDialog::CStkDialog exit 0xca3bc4 local list size 1
0205120611|sip  |2|00|CCallBase::IsChallenged COPIED Dialog Tag to pRequest '910D437D-613A8D6A'
0205120611|sip  |2|00|CCallBase::IsChallenged 'INVITE' Dialog Tag '910D437D-613A8D6A' pRequest Tag '910D437D-613A8D6A' state 'Trying'
0205120611|sip  |2|00|new UA Server INVITE trans state 'proceeding', timeout=0 (0x40e3e308)
0205120611|sip  |1|00|Dialog 'id0fb1bec2' State 'Trying'->'Early'
0205120611|sip  |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '199.182.189.13' port 5060 returned 1 results
0205120611|sip  |1|00|doDnsListLookup(udp): result 0 '199.182.189.13' port 5060 isInBound 0
0205120611|sip  |3|00|CStkCall::NewCallState 'Unknown'->'Offering' (0xc80f40),Control Channel(0)
0205120611|sip  |3|00|GetRemotePartyAddress from 'From'
0205120611|clist|4|00|dbCallSet::newCall:dbCallInfo New Index (0)
0205120611|sip  |2|00|SipOnEvNewCall new call appearnce 1 SRTP key
0205120611|sip  |1|00|CStkCall::isCentralConferenceInvite bIsInConnectedState 1 m_appInviteStatus 0
0205120611|sip  |2|00|SipOnEvCallNewState c80f40,e47818 1,(null)
0205120611|sip  |1|00|[MS-CALL-PARK]: NO PARK OPTION for 0xc80f40
0205120611|sip  |2|00|SipSendRingback
0205120615|app1 |4|00|Event: Unrecognizable key - appKeyFunc = 327, scan code 0
0205120615|sip  |2|00|SipCallAnswer c80f40,e47818, SDP template is not present
0205120615|sip  |2|00|CStkCall::ReportCodec: held set to false
0205120615|sip  |2|00|SipOnEvNewCodec 0 0 PCMU/8000 6050,2266 ptime=20,dir 2 index 0 lastCodec 1 callWithVideo 0 bandwidth -1
0205120615|sip  |2|00|SipOnEvNewCodec 101 101 telephone-event/8000 6050,2266 ptime=0,dir 2 index 0 lastCodec 1 callWithVideo 0 bandwidth -1
0205120615|sip  |3|00|CStkCall::ReportCodec: call state 'Offering' exit with held 0 (0xc80f40)
0205120615|sip  |3|00| Local IP addresses used for SDP are 172.16.45.238 and
0205120615|sip  |3|00|AddIceDescription: No SDP to add
0205120615|sip  |3|00|UA Server INVITE INVITE trans state 'proceeding'->'terminated' by 200 resp 4991 timeout(0x40e3e308)
0205120615|sip  |1|00|Dialog 'id0fb1bec2' State 'Early'->'Confirmed'
0205120615|sip  |2|00|CTrans::InitRetrans for UA Server INVITE INVITE state 'terminated' Server 1 of 1 (0x40e3e308)
0205120615|sip  |2|00|m_nMainTimeoutCount 0
0205120615|sip  |3|00|CStateInviteServer::OnEvRequest ACK setting call state
0205120615|sip  |3|00|CStkCall::NewCallState 'Offering'->'Connected' (0xc80f40),Control Channel(0)
0205120615|sip  |1|00|CStkCall::isCentralConferenceInvite bIsInConnectedState 1 m_appInviteStatus 0
0205120615|sip  |2|00|SipOnEvCallNewState c80f40,e47818 4,Connected
0205120615|sip  |2|00|SipOnEvRtcpFBNegotiated 0
0205120615|sip  |3|00|SipOnEvCallNewState  pStkCall->m_bIsRTCFBReceived= 0
0205120620|sip  |1|00|CStateInviteServer TimeOut500ms true
0205120620|sip  |1|00|Server State finished INVITE (0xca3bc4)
0205120647|cfg  |5|00|Prm|Parameter voIpProt.SIP.allowTransferOnProceeding requested type 2 but is of type 0
0205120647|sip  |2|00|SipCallDrop c80f40,e47818 reason 6
0205120647|sip  |3|00|CStkCall::Drop(reason = 6) (0xc80f40)
0205120647|sip  |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x40e3b408)
0205120647|clist|4|00|dbCallSet::deferredSave:dbCallInfo deferredSave  Free Index (0)
0205120647|sip  |2|00|SendCommand: reqDest '199.182.189.13' isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1
0205120647|sip  |1|00|SendCommand: isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1
0205120647|sip  |1|00|CreateFailOverProxyList : Reg to Domain '199.182.189.13' nPort 0
0205120647|sip  |1|00|CreateFailOverProxyList : For BYE Request nPort 0
0205120647|sip  |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '199.182.189.13' port 0 returned 1 results
0205120647|sip  |1|00|doDnsListLookup(udp): result 0 '199.182.189.13' port 0 isInBound 0
0205120647|sip  |1|00|CreateFailOverProxyList : 'UDP Only' for '199.182.189.13' port 0 IP 0 is '199.182.189.13' on udp port 0
0205120647|sip  |2|00|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
0205120647|sip  |2|00|CreateFailOverProxyList : IP 1 is '199.182.189.13' on udp port 0
0205120647|sip  |2|00|adjustRetransWhenTimerCreated UA Client Non-INVITE BYE state 'callingTrying' timeout=65 (0x40e3b408)
0205120647|sip  |1|00|Dialog 'id0fb1bec2' State 'Confirmed'->'Terminated'
0205120647|sip  |3|00|CStkCall::NewCallState 'Connected'->'Idle' (0xc80f40),Control Channel(0)
0205120647|sip  |1|00|CStkCall::isCentralConferenceInvite bIsInConnectedState 1 m_appInviteStatus 0
0205120647|sip  |2|00|SipOnEvCallNewState c80f40,e47818 10,Idle
0205120647|sip  |2|00|SipBossAdminRefreshDialog
0205120647|sip  |2|00|SipBossAdminRefreshDialog - Found matching call object
0205120648|sip  |1|00|SipOnCommand: response 200,BYE
0205120648|sip  |1|00|SipOnCommand: response 200,BYE matches user 1 of 1 '7314'
0205120648|sip  |3|00|UA Client Non-INVITE BYE trans state 'callingTrying'->'completed' by 200 resp 10 timeout(0x40e3b408)
0205120648|sip  |2|00|CTrans:: BYE NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 200, timeout=10 (0x40e3b408)
0205120648|sip  |2|00|CStateByeClient::OnEvResponse 200

 

Message 3 of 6
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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎02-05-2015 10:31 AM
‎02-05-2015 10:31 AM

Re: VVX 300 Call Transfer

Hello Bob,

the SIP troubleshooting needs to be in debug as shown in the Troubleshooting Options 2,3 or 4

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 6
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Bob M
Occasional Contributor
‎02-05-2015 10:50 AM
‎02-05-2015 10:50 AM

Re: VVX 300 Call Transfer

Call Log in Debug as requested.

 

0205134027|copy |4|00|Configuration of URL failed
0205134027|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
0205134115|sip  |0|00|listener: Received packet from 199.182.189.13:5060
0205134115|sip  |0|00|<<<Data Received UDP
0205134115|sip  |0|00|    INVITE sip:7314@172.16.45.238:5060;transport=udp SIP/2.0
0205134115|sip  |0|00|    Via: SIP/2.0/UDP 199.182.189.13:5060;rport;branch=z9hG4bK+9cd4f17f17d136313d701b7dd13d426f+199.182.189.13+1
0205134115|sip  |0|00|    Allow-Events: message-summary
0205134115|sip  |0|00|    Allow-Events: presence
0205134115|sip  |0|00|    Allow-Events: refer
0205134115|sip  |0|00|    Max-Forwards: 70
0205134115|sip  |0|00|    Call-ID: FCBDB724@199.182.189.13
0205134115|sip  |0|00|    From: "Brandy Moore"<sip:7313@199.182.189.13:5060>;tag=199.182.189.13+1+52a50001+1afcbafb
0205134115|sip  |0|00|    To: <sip:7314@199.182.189.13:5060>
0205134115|sip  |0|00|    CSeq: 659267758 INVITE
0205134115|sip  |0|00|    Expires: 180
0205134115|sip  |0|00|    Supported: replaces
0205134115|sip  |0|00|    Contact: <sip:199.182.189.13>
0205134115|sip  |0|00|    Content-Type: application/sdp
0205134115|sip  |0|00|    Content-Length: 197
0205134115|sip  |0|00|    User-Agent: TeleVantage-UA/8.10.5647
0205134115|sip  |0|00|    
0205134115|sip  |0|00|    v=0
0205134115|sip  |0|00|    o=TeleVantage 26740 0 IN IP4 199.182.189.13
0205134115|sip  |0|00|    s=phone-call
0205134115|sip  |0|00|    c=IN IP4 199.182.189.13
0205134115|sip  |0|00|    t=0 0
0205134115|sip  |0|00|    m=audio 6042 RTP/AVP 0 101
0205134115|sip  |0|00|    a=rtpmap:0 pcmu/8000/1
0205134115|sip  |0|00|    a=rtpmap:101 telephone-event/8000/1
0205134115|sip  |0|00|    a=ptime:20
0205134115|sip  |3|00|CStkDialog::CreateRouteSet: transport set to Target URI 'UDP'
0205134115|sip  |3|00|CStkDialog::SetAddressLocal localTag set to ''
0205134115|sip  |3|00|CStkDialog::SetAddressLocal new address added of 1
0205134115|sip  |2|00|CStkDialog::CStkDialog SetAddressLocal from pRequest To: 'Nadine Molinaro' <7314@199.182.189.13:5060>
0205134115|sip  |2|00|CStkDialog::CStkDialog SetAddressLocal Config 'Nadine Molinaro' <7314@199.182.189.13:0>
0205134115|sip  |2|00|CStkDialog::CStkDialog TAG '322E4C85-4616822' generated
0205134115|sip  |2|00|CStkDialog::CStkDialog local addr 'Nadine Molinaro' <7314@199.182.189.13:5060> Tag '322E4C85-4616822'
0205134115|sip  |2|00|CStkDialog::CStkDialog exit 0xca3bc4 local list size 1
0205134115|sip  |2|00|CCallBase::IsChallenged COPIED Dialog Tag to pRequest '322E4C85-4616822'
0205134115|sip  |2|00|CCallBase::IsChallenged 'INVITE' Dialog Tag '322E4C85-4616822' pRequest Tag '322E4C85-4616822' state 'Trying'
0205134115|sip  |2|00|new UA Server INVITE trans state 'proceeding', timeout=0 (0x40e3e308)
0205134115|sip  |1|00|Dialog 'id1f6bdffa' State 'Trying'->'Early'
0205134115|sip  |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '199.182.189.13' port 5060 returned 1 results
0205134115|sip  |1|00|doDnsListLookup(udp): result 0 '199.182.189.13' port 5060 isInBound 0
0205134115|sip  |0|00|Trying to send data to Destination 199.182.189.13 on socket 132
0205134115|sip  |0|00|>>> Data Send to 199.182.189.13:5060
0205134115|sip  |0|00|    SIP/2.0 100 Trying
0205134115|sip  |0|00|    Via: SIP/2.0/UDP 199.182.189.13:5060;rport;branch=z9hG4bK+9cd4f17f17d136313d701b7dd13d426f+199.182.189.13+1
0205134115|sip  |0|00|    From: "Brandy Moore" <sip:7313@199.182.189.13:5060>;tag=199.182.189.13+1+52a50001+1afcbafb
0205134115|sip  |0|00|    To: "Nadine Molinaro" <sip:7314@199.182.189.13:5060>;tag=322E4C85-4616822
0205134115|sip  |0|00|    CSeq: 659267758 INVITE
0205134115|sip  |0|00|    Call-ID: FCBDB724@199.182.189.13
0205134115|sip  |0|00|    Contact: <sip:7314@172.16.45.238>
0205134115|sip  |0|00|    User-Agent: PolycomVVX-VVX_300-UA/5.2.0.8330
0205134115|sip  |0|00|    Accept-Language: en
0205134115|sip  |0|00|    Content-Length: 0
0205134115|sip  |0|00|    
0205134115|sip  |3|00|CStkCall::NewCallState 'Unknown'->'Offering' (0xc80f40),Control Channel(0)
0205134115|sip  |3|00|GetRemotePartyAddress from 'From'
0205134115|clist|4|00|dbCallSet::newCall:dbCallInfo New Index (0)
0205134116|sip  |2|00|SipOnEvNewCall new call appearnce 1 SRTP key
0205134116|sip  |1|00|CStkCall::isCentralConferenceInvite bIsInConnectedState 1 m_appInviteStatus 0
0205134116|sip  |2|00|SipOnEvCallNewState c80f40,e2a538 1,(null)
0205134116|sip  |1|00|[MS-CALL-PARK]: NO PARK OPTION for 0xc80f40
0205134116|sip  |2|00|SipSendRingback
0205134116|sip  |0|00|Trying to send data to Destination 199.182.189.13 on socket 132
0205134116|sip  |0|00|>>> Data Send to 199.182.189.13:5060
0205134116|sip  |0|00|    SIP/2.0 180 Ringing
0205134116|sip  |0|00|    Via: SIP/2.0/UDP 199.182.189.13:5060;rport;branch=z9hG4bK+9cd4f17f17d136313d701b7dd13d426f+199.182.189.13+1
0205134116|sip  |0|00|    From: "Brandy Moore" <sip:7313@199.182.189.13:5060>;tag=199.182.189.13+1+52a50001+1afcbafb
0205134116|sip  |0|00|    To: "Nadine Molinaro" <sip:7314@199.182.189.13:5060>;tag=322E4C85-4616822
0205134116|sip  |0|00|    CSeq: 659267758 INVITE
0205134116|sip  |0|00|    Call-ID: FCBDB724@199.182.189.13
0205134116|sip  |0|00|    Contact: <sip:7314@172.16.45.238>
0205134116|sip  |0|00|    User-Agent: PolycomVVX-VVX_300-UA/5.2.0.8330
0205134116|sip  |0|00|    Allow-Events: conference,talk,hold
0205134116|sip  |0|00|    Accept-Language: en
0205134116|sip  |0|00|    Content-Length: 0
0205134116|sip  |0|00|    
0205134118|app1 |4|00|Event: Unrecognizable key - appKeyFunc = 327, scan code 0
0205134118|sip  |2|00|SipCallAnswer c80f40,e2a538, SDP template is not present
0205134118|sip  |2|00|CStkCall::ReportCodec: held set to false
0205134118|sip  |2|00|SipOnEvNewCodec 0 0 PCMU/8000 6042,2242 ptime=20,dir 2 index 0 lastCodec 1 callWithVideo 0 bandwidth -1
0205134118|sip  |2|00|SipOnEvNewCodec 101 101 telephone-event/8000 6042,2242 ptime=0,dir 2 index 0 lastCodec 1 callWithVideo 0 bandwidth -1
0205134118|sip  |3|00|CStkCall::ReportCodec: call state 'Offering' exit with held 0 (0xc80f40)
0205134118|sip  |3|00| Local IP addresses used for SDP are 172.16.45.238 and
0205134118|sip  |3|00|AddIceDescription: No SDP to add
0205134118|sip  |3|00|UA Server INVITE INVITE trans state 'proceeding'->'terminated' by 200 resp 4995 timeout(0x40e3e308)
0205134118|sip  |1|00|Dialog 'id1f6bdffa' State 'Early'->'Confirmed'
0205134118|sip  |0|00|Trying to send data to Destination 199.182.189.13 on socket 132
0205134118|sip  |0|00|>>> Data Send to 199.182.189.13:5060
0205134118|sip  |0|00|    SIP/2.0 200 OK
0205134118|sip  |0|00|    Via: SIP/2.0/UDP 199.182.189.13:5060;rport;branch=z9hG4bK+9cd4f17f17d136313d701b7dd13d426f+199.182.189.13+1
0205134118|sip  |0|00|    From: "Brandy Moore" <sip:7313@199.182.189.13:5060>;tag=199.182.189.13+1+52a50001+1afcbafb
0205134118|sip  |0|00|    To: "Nadine Molinaro" <sip:7314@199.182.189.13:5060>;tag=322E4C85-4616822
0205134118|sip  |0|00|    CSeq: 659267758 INVITE
0205134118|sip  |0|00|    Call-ID: FCBDB724@199.182.189.13
0205134118|sip  |0|00|    Contact: <sip:7314@172.16.45.238>
0205134118|sip  |0|00|    Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
0205134118|sip  |0|00|    Supported: replaces,100rel
0205134118|sip  |0|00|    User-Agent: PolycomVVX-VVX_300-UA/5.2.0.8330
0205134118|sip  |0|00|    Allow-Events: conference,talk,hold
0205134118|sip  |0|00|    Accept-Language: en
0205134118|sip  |0|00|    Content-Type: application/sdp
0205134118|sip  |0|00|    Content-Length: 189
0205134118|sip  |0|00|    
0205134118|sip  |0|00|    v=0
0205134118|sip  |0|00|    o=- 1423161678 1423161678 IN IP4 172.16.45.238
0205134118|sip  |0|00|    s=Polycom IP Phone
0205134118|sip  |0|00|    c=IN IP4 172.16.45.238
0205134118|sip  |0|00|    t=0 0
0205134118|sip  |0|00|    m=audio 2242 RTP/AVP 0 101
0205134118|sip  |0|00|    a=rtpmap:0 PCMU/8000
0205134118|sip  |0|00|    a=rtpmap:101 telephone-event/8000
0205134118|sip  |2|00|CTrans::InitRetrans for UA Server INVITE INVITE state 'terminated' Server 1 of 1 (0x40e3e308)
0205134118|sip  |2|00|m_nMainTimeoutCount 0
0205134118|sip  |0|00|listener: Received packet from 199.182.189.13:5060
0205134118|sip  |0|00|<<<Data Received UDP
0205134118|sip  |0|00|    ACK sip:7314@172.16.45.238:5060 SIP/2.0
0205134118|sip  |0|00|    Via: SIP/2.0/UDP 199.182.189.13:5060;branch=z9hG4bK+859688d4fff22e557f430ed0383d4cea+199.182.189.13+1
0205134118|sip  |0|00|    Allow-Events: message-summary
0205134118|sip  |0|00|    Allow-Events: presence
0205134118|sip  |0|00|    Allow-Events: refer
0205134118|sip  |0|00|    Max-Forwards: 70
0205134118|sip  |0|00|    Call-ID: FCBDB724@199.182.189.13
0205134118|sip  |0|00|    From: "Brandy Moore"<sip:7313@199.182.189.13:5060>;tag=199.182.189.13+1+52a50001+1afcbafb
0205134118|sip  |0|00|    To: "Nadine Molinaro" <sip:7314@199.182.189.13:5060>;tag=322E4C85-4616822
0205134118|sip  |0|00|    CSeq: 659267758 ACK
0205134118|sip  |0|00|    Contact: <sip:199.182.189.13>
0205134118|sip  |0|00|    Content-Length: 0
0205134118|sip  |0|00|    User-Agent: TeleVantage-UA/8.10.5647
0205134118|sip  |0|00|    
0205134118|sip  |3|00|CStateInviteServer::OnEvRequest ACK setting call state
0205134118|sip  |3|00|CStkCall::NewCallState 'Offering'->'Connected' (0xc80f40),Control Channel(0)
0205134118|sip  |1|00|CStkCall::isCentralConferenceInvite bIsInConnectedState 1 m_appInviteStatus 0
0205134118|sip  |2|00|SipOnEvCallNewState c80f40,e2a538 4,Connected
0205134118|sip  |2|00|SipOnEvRtcpFBNegotiated 0
0205134118|sip  |3|00|SipOnEvCallNewState  pStkCall->m_bIsRTCFBReceived= 0
0205134123|sip  |1|00|CStateInviteServer TimeOut500ms true
0205134123|sip  |1|00|Server State finished INVITE (0xca3bc4)
0205134148|cfg  |5|00|Prm|Parameter voIpProt.SIP.allowTransferOnProceeding requested type 2 but is of type 0
0205134148|sip  |2|00|SipCallDrop c80f40,e2a538 reason 6
0205134148|sip  |3|00|CStkCall::Drop(reason = 6) (0xc80f40)
0205134148|sip  |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x40e3b408)
0205134148|clist|4|00|dbCallSet::deferredSave:dbCallInfo deferredSave  Free Index (0)
0205134148|sip  |2|00|SendCommand: reqDest '199.182.189.13' isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1
0205134148|sip  |1|00|SendCommand: isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1
0205134148|sip  |1|00|CreateFailOverProxyList : Reg to Domain '199.182.189.13' nPort 0
0205134148|sip  |1|00|CreateFailOverProxyList : For BYE Request nPort 0
0205134148|sip  |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '199.182.189.13' port 0 returned 1 results
0205134148|sip  |1|00|doDnsListLookup(udp): result 0 '199.182.189.13' port 0 isInBound 0
0205134148|sip  |1|00|CreateFailOverProxyList : 'UDP Only' for '199.182.189.13' port 0 IP 0 is '199.182.189.13' on udp port 0
0205134148|sip  |2|00|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
0205134148|sip  |2|00|CreateFailOverProxyList : IP 1 is '199.182.189.13' on udp port 0
0205134148|sip  |0|00|Trying to send data to Destination 199.182.189.13 on socket 132
0205134148|sip  |0|00|>>> Data Send to 199.182.189.13:5060
0205134148|sip  |0|00|    BYE sip:199.182.189.13 SIP/2.0
0205134148|sip  |0|00|    Via: SIP/2.0/UDP 172.16.45.238;branch=z9hG4bKff01df1d480B04CA
0205134148|sip  |0|00|    From: "Nadine Molinaro" <sip:7314@199.182.189.13:5060>;tag=322E4C85-4616822
0205134148|sip  |0|00|    To: "Brandy Moore" <sip:7313@199.182.189.13:5060>;tag=199.182.189.13+1+52a50001+1afcbafb
0205134148|sip  |0|00|    CSeq: 1 BYE
0205134148|sip  |0|00|    Call-ID: FCBDB724@199.182.189.13
0205134148|sip  |0|00|    Contact: <sip:7314@172.16.45.238>
0205134148|sip  |0|00|    User-Agent: PolycomVVX-VVX_300-UA/5.2.0.8330
0205134148|sip  |0|00|    Accept-Language: en
0205134148|sip  |0|00|    Max-Forwards: 70
0205134148|sip  |0|00|    Content-Length: 0
0205134148|sip  |0|00|    
0205134148|sip  |2|00|adjustRetransWhenTimerCreated UA Client Non-INVITE BYE state 'callingTrying' timeout=65 (0x40e3b408)
0205134148|sip  |1|00|Dialog 'id1f6bdffa' State 'Confirmed'->'Terminated'
0205134148|sip  |3|00|CStkCall::NewCallState 'Connected'->'Idle' (0xc80f40),Control Channel(0)
0205134148|sip  |1|00|CStkCall::isCentralConferenceInvite bIsInConnectedState 1 m_appInviteStatus 0
0205134148|sip  |2|00|SipOnEvCallNewState c80f40,e2a538 10,Idle
0205134148|sip  |2|00|SipBossAdminRefreshDialog
0205134148|sip  |2|00|SipBossAdminRefreshDialog - Found matching call object
0205134148|sip  |2|00|m_nMainTimeoutCount 0
0205134148|sip  |2|00|CTrans::InitRetrans for UA Client Non-INVITE BYE state 'callingTrying' Server 1 of 1 (0x40e3b408)
0205134148|sip  |2|00|adjustRetransWhenTimerCreated UA Client Non-INVITE BYE state 'callingTrying' timeout=65 (0x40e3b408)
0205134148|sip  |0|00|listener: Received packet from 199.182.189.13:5060
0205134148|sip  |0|00|<<<Data Received UDP
0205134148|sip  |0|00|    SIP/2.0 200 OK
0205134148|sip  |0|00|    Call-ID: FCBDB724@199.182.189.13
0205134148|sip  |0|00|    CSeq: 1 BYE
0205134148|sip  |0|00|    From: "Nadine Molinaro" <sip:7314@199.182.189.13:5060>;tag=322E4C85-4616822
0205134148|sip  |0|00|    To: "Brandy Moore"<sip:7313@199.182.189.13:5060>;tag=199.182.189.13+1+52a50001+1afcbafb
0205134148|sip  |0|00|    Via: SIP/2.0/UDP 172.16.45.238:5060;branch=z9hG4bKff01df1d480B04CA
0205134148|sip  |0|00|    Allow-Events: message-summary
0205134148|sip  |0|00|    Allow-Events: presence
0205134148|sip  |0|00|    Allow-Events: refer
0205134148|sip  |0|00|    Supported: replaces
0205134148|sip  |0|00|    Content-Length: 0
0205134148|sip  |0|00|    User-Agent: TeleVantage-UA/8.10.5647
0205134148|sip  |0|00|    Server: TeleVantage-UA/8.10.5647
0205134148|sip  |0|00|    
0205134148|sip  |1|00|SipOnCommand: response 200,BYE
0205134148|sip  |1|00|SipOnCommand: response 200,BYE matches user 1 of 1 '7314'
0205134148|sip  |3|00|UA Client Non-INVITE BYE trans state 'callingTrying'->'completed' by 200 resp 10 timeout(0x40e3b408)
0205134148|sip  |2|00|CTrans:: BYE NonInv reTrans ALREADY stopped in 'completed' state at retryCount 1 code 200, timeout=10 (0x40e3b408)
0205134148|sip  |2|00|CStateByeClient::OnEvResponse 200
0205134153|sip  |1|00|Client State finished BYE (0xca3bc4)
0205134155|sip  |1|00|TimeOut500ms Call (0xc80f40) finished
0205134245|copy |4|00|Configuration of URL failed
0205134245|clist|4|00|dbIO::processResult:no host

 

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎02-05-2015 11:50 PM
‎02-05-2015 11:50 PM

Re: VVX 300 Call Transfer

Hello Ben,

The below shows 7313 is calling 7314 and then 7314 answers the Call and then hangs up.

 

I suggest you work with the PABX / SIP server provider or your Polycom reseller to bring this to the attention of Polycom support as the above looks like a normal call proceeding.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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