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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I have a VVX 300 , SIP 4.1.4.7430

 

If I set it to German langauge and I call the configured line, I answer, I hit Transfer soft key (Weiter....), but I cannot input any other number on the transfer screen.

Checked also on English and French , and transfer works fine.

 

Regards,

Cristi

3 REPLIES 3
HP Recommended

Same behaviour with a VVX 400

HP Recommended

Hello Christi,

welcome to the Polycom Community.

I currently have a case escalated internally (1-365800541) with the same issue. If you actually wait until the digitmap timers runs out (usually 3 seconds) the transfer button will appear. This could be used as a workaround at present.

 

For tracking issues please raise this with your Polycom reseller and / or Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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HP Recommended

Thanks for your quick reply, as always!

 

I couldn't positively test the workaround (waiting did not have any effect - the thing is that after pressing the first digit of the extension I want to dial, I am taken to idle screen where I cannot input any other digits, but I can call from speed dials) but I noticed that by pressing left-right arrows you will reach the call list and you may dial an extension from there, which is an acceptable workaround IMO.

 

Regards,

Cristi

 

 

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