• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All,

 

As this is not felling good one of our VVX 1500 is not geeting bootup completly.the system gets stuck on mid of booting up

shows the error"initllizing system".

 


your assistance would be appriciated

 

Regards

 

Mukesh Kumar

 

4 REPLIES 4
HP Recommended

had some one experienced the same??so kindly assist to get this fixed as we are looking to get this close as earliest

 

can some one help me over this??this is some thing kind of urgent

 

Regards

 

Mukesh Kumar

 

HP Recommended

Hello Mukesh Kumar,

welcome to the Polycom Community.

The normal bootprocess would usually first show the Polycom Logo for about 10 seconds, it would then offer you the prompt that the phone is starting the application.

 

Once the countdown has expired Application started would appear for a longer period.

 

  • Can you provide more details if this unit always has done this or if this only recently started ?
  • Did you attempt to upgrade the Software on this unit and interrupt it at some point?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Sthephen,

 

We tried to upgrade a VVX 1500 Rev E to 5.4 (combined) version, but during the process we got an error message and after that the boot process doesn't start at all. When powered on the phone still freezed on the Polycom logos.

 

Is there any procedure that we can try to make it work again?

 

Regards,

Fabio

HP Recommended

Hello Fabio Rigotto,

welcome back to the Polycom Community.

The VVX1500 Software page contains very clear instructions:

 

  • Before deploying UCS 5.2.0 or Later to VVX 1500 – Please carefully go through the instructions inTechnical Bulletin 695

If you did not follow these instructions the VVX1500 is now in an unrecoverable state and needs to be RMA'ed.

 

There is also a note on this in the Polycom VoIP FAQ:

 

Nov 24, 2014 Question:Why am I unable to update Polycom VVX 1500 Business Media Phone to UCS Software 5.2.0 via the Web Interface?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.