VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

[hw]

Hi,

my phone has bootrom 3.0.1, and the release notes of the lates UC-software say to follow technical bulletin 695 because at least bootblock 3.0.4 is required.  I have set up an FTP server and have been able to use it to update the software on the phone before, so it's working.  However, the phone only displays that all attempts to update the bootblock have failed.

I couldn't find bootblock 3.0.4, so I tried bootrom (assuming that's the same as the bootblock) versions 4.1.3 and 4.1.4.  The web interface doesn't list the latest software when trying to update from there.

How can I update the phone to the latest software?

Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=D Region=0
Platform: Board=2345-17960-001 6 0

Platform: BootBlock=3.0.1 (17960-001) 08-Mar-10 13:18
Application, main: Label=Updater, Version=Citrine 5.3.3.1580 22-Nov-14 09:18

Application, load: Type=SIP, Version=5.1.3.1675 22-Nov-14 09:30

[SteffenBaierUK]

Hello @hw,

welcome to the Polycom Community.

The BootBLOCK is different from the BootROM and I am currently chasing this internally. I cannot give you a timeline at present.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[hw]

Thanks --- the phone is working great so far.  I have a VVX 301, too, and I have to say both of them are wonderful phones with the best voice quality I've ever heared with any phone, which have been quite a few over the years.

How can I find out when this problem is resolved?

[SteffenBaierUK]

Hello @hw,

I will respond to this post once we fixed this.

Best Regards

Steffen Baier

Polycom Global Services

[hw]

Any news on this one, will it ever be fixed?

[SteffenBaierUK · Accepted solution]

Hello @hw ,

welcome to the Poly Community.

The official VVX 1500 PAge => here <= has the BootBlock

• Polycom VVX BootBlock 3.0.4

  Nov 20, 2018

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[hw]

Thank you very much, it worked flawless.  Now I have:

UC Software Version 5.9.2.3446

Updater Version 5.9.7.19340