We have Polycom VVX 450 VOIP desk phones in our offices now and I am wondering if they would be something I can repurpose for taking computer phone calls. So ideally, I would like to be able to setup the phone to do the following:
1. Connect the phone to the computer with a USB cable.
2. Set my computer to use my phone as the mic/speaker for input/output
3. Audio input/output would now come out of the speaker on the phone when the handset is down, and then if the handset were picked up, then input/output would go through the handset.
Is doing this possible? I have found devices such as USB phones online that cover the handset portion, but there is no speaker to go with it so that audio could be heard when a call comes in. I figured using the VVX 450 to do what am I after here would be perfect if it can be used in this manner. Our staff does not like the idea of having to wear a headset all day to take calls from the computer, so I was hoping to find a solution such as this. Is this possible?
Hello @jstraete ,
Welcome to the Poly Community.
Please check the FAQ here:
May 05, 2021 Question: Can I use a Poly VVX phone running UC Software as a Speaker Phone
Resolution: Since UC Software 6.4.0 the Poly Computer audio Connector => here <= can be used
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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It looks like the information you provided would be exactly what I would need. I reached out to Comcast support as our VOIP phones are provided through them, and was told that they do not support that software at this time. I contacted an engineer for them that has helped me out a bunch on the phone setup who confirmed that as well. So, I let him know that I hope that changes in the future as I would greatly appreciate having that functionality as it does not appear I can apply that update without their assistance on it.
Thank you very much for your input on this and taking the time to follow up here. Much appreciated!