Re: Using a Polycom VVX450 for Computer Speaker

jstraete · ‎10-07-2022

We have Polycom VVX 450 VOIP desk phones in our offices now and I am wondering if they would be something I can repurpose for taking computer phone calls. So ideally, I would like to be able to setup the phone to do the following:

1. Connect the phone to the computer with a USB cable.

2. Set my computer to use my phone as the mic/speaker for input/output

3. Audio input/output would now come out of the speaker on the phone when the handset is down, and then if the handset were picked up, then input/output would go through the handset.

Is doing this possible? I have found devices such as USB phones online that cover the handset portion, but there is no speaker to go with it so that audio could be heard when a call comes in. I figured using the VVX 450 to do what am I after here would be perfect if it can be used in this manner. Our staff does not like the idea of having to wear a headset all day to take calls from the computer, so I was hoping to find a solution such as this. Is this possible?

SteffenBaierUK · ‎10-09-2022

Hello @jstraete ,

Welcome to the Poly Community.

Please check the FAQ here:

May 05, 2021 Question: Can I use a Poly VVX phone running UC Software as a Speaker Phone

Resolution: Since UC Software 6.4.0 the Poly Computer audio Connector => here <= can be used

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

jstraete · ‎10-11-2022

Hey Steffen,

It looks like the information you provided would be exactly what I would need. I reached out to Comcast support as our VOIP phones are provided through them, and was told that they do not support that software at this time. I contacted an engineer for them that has helped me out a bunch on the phone setup who confirmed that as well. So, I let him know that I hope that changes in the future as I would greatly appreciate having that functionality as it does not appear I can apply that update without their assistance on it.

Thank you very much for your input on this and taking the time to follow up here. Much appreciated!

Thanks,

Jesse