Url call is disabled in IP4000

Occasional Visitor

Url call is disabled in IP4000

url call is disable showing in soundstation ip4000 polycom device.

i had already configure network and SIP configuration for elastix 4.x pbx system used for sip calling.


can anybody advise further troubleshoot.


how do i get an polycom ip address access from system browser so i can trouble shoot more.





Message 1 of 2
Polycom Employee & Community Manager

Re: Url call is disabled in IP4000

Hello wasi,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: How can I find out the IP Address of my Phone?
Resolution: Please check => here <=

The above message sounds like the phone did not get an IP address.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2