Update IP 6000 from 3.02 to 4.0.9?

Occasional Advisor

Update IP 6000 from 3.02 to 4.0.9?

Hi Polycom Techs,

I have never before attempted to upgrade a polycom unit and could use some assistance. I have a Polycom Soundstation IP 6000 and when I go to: Menu>Status>Platform>Phone I get this readout:


Model: IP Soundstation IP 6000
Assembly: 3111-15600-001 Rev:T
S/N: 0004F2F18B2A
BootBlock: 3.02_15600-001.0024
Device Certificate: Installed


First, can I assume by reading that, that I have 3.02 firmware installed?

Second, I see on the website that their are "Split" and "Combined" versions of firmware, could someone please explain this. Not sure what I would need.

Third, is it safe to go from 3.02 (If thats what I have) to 4.0.9 safely? Or do I need to step up version by version?


Thanks in advance for any assistance!



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Polycom Employee & Community Manager

Re: Update IP 6000 from 3.02 to 4.0.9?

Hello Iron,

welcome to the Polycom Community.

ThePolycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


Above explains how to check the Software as 3.0.2 is not the Software.


It also contains this post:


Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=


and finally this:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 2