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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Unable to register to lyncpool with ip7000
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04-02-2012 05:00 PM
I'm having a hard time getting passed the certificate steps when trying to register an IP7000 to Lync. I've followed the instructions on http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/Lync_Provision...., but the phone will not register. We have a cisco VCS that is using the same certificate and registering.
Phone: IP7000
Sip version:3.2.3.1734
Firmware:4.3.1.0440
Error on Event viewer from lync front endserver pool:
A significant number of invalid certificates have been provided by remote IP address x.x.x.x when attempting to establish an MTLS peer. There have been 77 such failures in the last 64 minutes.
Certificate Names associated with this peer were
The serial number of this certificate is
.
The issuer of this certificate is
The specific failure types and their counts are identified below.
Instance count - Failure Type
399 0x80090325
I posted my cfg file for the phone. Am I missing Something?
Solved! Go to Solution.
Accepted Solutions
04-03-2012 12:47 AM
Hello newbie,
welcome to the Polycom Community.
We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.
Quote from the FAQ:
Dec 6, 2011 Question: What Phone Models support the LYNC Features added in UCS 4.0.1?
Resolution: Please check => here <=
You provided your Software Version as SIP 3.2.3 and this is simply not compatible with LYNC. LYNC support was only introduced in UCS 4.0.1
UCS 4.0.1 is supported by the SoundStation IP7000 but Polycom does not support the SSIP7000 as a LYNC Device as future Updates for LYNC will not be supported on the SSIP7000.
Above does not mean the SSIP7000 will not be able to run in a LYNC environment but Polycom will not provide any support for it.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-03-2012 12:47 AM
Hello newbie,
welcome to the Polycom Community.
We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.
Quote from the FAQ:
Dec 6, 2011 Question: What Phone Models support the LYNC Features added in UCS 4.0.1?
Resolution: Please check => here <=
You provided your Software Version as SIP 3.2.3 and this is simply not compatible with LYNC. LYNC support was only introduced in UCS 4.0.1
UCS 4.0.1 is supported by the SoundStation IP7000 but Polycom does not support the SSIP7000 as a LYNC Device as future Updates for LYNC will not be supported on the SSIP7000.
Above does not mean the SSIP7000 will not be able to run in a LYNC environment but Polycom will not provide any support for it.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-04-2012 12:22 PM
Thank you for the response that is very helpful...
Does Polycom not currently support the SSIP7000 as a Lync device or will support simply not be available on future release or future date?
Thanks for the response.
04-04-2012 12:27 PM
Hello Newbie,
due Future Releases with additional feature Polycom Product Management decided to remove the Polycom Support from the SSIP7000 due lack or resources for the future applications.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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