Umlauts on Polycom configs

[Anonymous]

Hi,

we are using Polycom IP450/650 phones with Firmware 3.2.7.

We have trouble with German Umlauts in the Displayname.

Our config is UTF-8 encoded xml on a TFTP server.

The first we tried was

reg.1.displayName="Jürgen"

When we call another phone from this line the other one sees "J". ü and the rest is not visible.

The second we tried was

reg.1.displayName="Jürgen"

When we call another phone from this line the other one sees "Jürgen" in the display.

How do we need to encode the umlauts to make the displayed correct?

Thanks.

[Anonymous]

There is a phone of another manufacturer that called me lately.

The umlaut ü was encoded with \303\274 in the SIP message and was displayed correctly by my polycom.

I tried to set reg.1.displayName="J\303\274rgen" but then the other phones show J\\303\\274rgen.

[SteffenBaierUK]

Hello Jan,

did you declare the UTF-8 format in the XML file ?

I just did a quick check using UCS 4.0.3 and set the Web Interface to German and added "Jöäürgen" as Display, Line and 3rd Party name the Phone writes these back to the backup file and displays the characters correctly in the Web Interface and configuration files.

Usually a SIP Server (in my case Asterisk) overwrites the Display Name information of the phone and displays it's own display name.

Removing this part on the server and the phone sends From: "Jöäürgen"

I would suggest to raise this via your Polycom reseller to get confirmation from Polycom support stating the RFC that specifies the support of Umlaute to get a final confirmation.

Best Regards

Steffen Baier

[Anonymous]

Hi Steffen,

the XML configuration starts with

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

This should be ok I think.

When the phone is configure with &#252; the webinterface of the phone also shows &#252; at the displayname.

After manually entering ü at the phone's webinterface it works fine. Is there a way to export the configuration from the phone as xml so I can see how polycom encodes the umlaut?

[SteffenBaierUK]

Hello Jan,

Using SIP 3.2.x and below usually writes any changes made via the Phone GUI or Web Interface in a file called <mac>-phone.cfg

Using UCS 3.3.x and above writes any changes made via the Web Interface in a file called <mac>-web.cfg

Since UCS 4.0.0 you can also export your configuration.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services