USB Passthrough Software - New Location and MSI Option?

Adam in DC
Trusted Contributor

USB Passthrough Software - New Location and MSI Option?

Just now discovering the USB Passthrough software and successfully tested it.  I always knew there was a USB feature for audio - but didn't know that by using the Passthrough application it would also let you grab the camera as well.  To me, this means our huddle rooms can support a wide variety of meeting ecosystems - and not just Teams and selected Zoom meetings.  


Would this work with a Trio paired with a Group Series in Trio Mode?  Or only Trio's paired with Visual Plus's?  


I had a hard time finding the download and old documentation referenced sites that were no longer in existence.  


Trio 8800 | Poly, formerly Plantronics & Polycom is where it is currently.  And the version is relatively new as of May, 2022.  Look for "Poly Trio Pass-through For Windows 10"


Is it possible there's an MSI option for easier distribution to clients?  Also, the PDF release notes are blank.  

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Polycom Employee & Community Manager

Re: USB Passthrough Software - New Location and MSI Option?

Hello @Adam in DC 


This was stuck in the Spam filter and had to be released manually


I have reported the blank release notes to our documentation team.


The Pass Through app will work with a Poly Trio 8500 or Trio 8800 with either a Visual+ or a VisualPro.


I am not aware of any specific MSI options and if you require an official statement please open a support ticket.


Best Regards


Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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