Solved: Re: UCS 4.0.1 and SoundStation phones

SF · ‎12-08-2011

Hello,

I saw the 4.0.1 firmware got released lately with official support for SoundStations. But the latest bootrom (as in upgrader) available is the 4.4.0 one, and those files are missing from the archive.

3111-30900-001.bootrom.ld

3111-15600-001.bootrom.ld
3111-40000-001.bootrom.ld

Should we expect a new release of the bootrom or am I missing something ?

SteffenBaierUK · ‎12-08-2011

Hello SF,

the SoundPoint IP, SoundStation IP and Polycom VVX Upgrader 4.4.0B Link contains the missing BootROM's as the 4.4.0 did not support the SoundStation family.

Please ensure to always check the support pages for new files.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎12-08-2011

Hello SF,

the SoundPoint IP, SoundStation IP and Polycom VVX Upgrader 4.4.0B Link contains the missing BootROM's as the 4.4.0 did not support the SoundStation family.

Please ensure to always check the support pages for new files.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

SF · ‎12-08-2011

Thanks for the quick answer.

For your information, when going on the SoundStation IP 7000 page and clicking on the 4.0.1 firmware download link http://support.polycom.com/PolycomService/support/us/support/eula/ucs/UCagreement_combined_4_0_1_spl... you are prompted to use the "4.0.0 upgrader utility" with a link to the old, SoundStation-less, package.

Hence I think you should update that link to make things more clear for your users...

SteffenBaierUK · ‎12-08-2011

Hello SF,

I have forwarded this to the Product Manager.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's