UC Software Error Messages

Occasional Visitor

UC Software Error Messages



Could someone please point me at overview/index of error messages (which can be) displayed on phone's LCD in various warning/error conditions? 


I've searched using "error DHCP failed" as a reference, but no luck. Needless to say, this particular message is descriptive enough, but I'm looking to have a reference at a glance when messages are not as descriptive. 




Message 1 of 3
Polycom Employee & Community Manager

Re: UC Software Error Messages

Hello ilosb,

welcome to the Polycom Community.

There not that many Error messages that the phone displays.


  • DHCP Error = should be clear
  • Missing files, config reverted Details => here <=
  • Duplicate IP = should be clear
  • pre-3.3.0 params Details => here <=

The above is describe as an example within the Admin Guide in the Polycom UC Software Error Messages section.


Usually you can simply press Home > Settings > Status > Diagnostic > Warnings or Home > Settings > Status > Platform > Configuration

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Occasional Visitor

Re: UC Software Error Messages

Thanks Steffen, I'm sure it'll help to resolve customer issues faster in the future.





Message 3 of 3