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UC Software Error Messages

milosb
Occasional Visitor

UC Software Error Messages

Hello, 

 

Could someone please point me at overview/index of error messages (which can be) displayed on phone's LCD in various warning/error conditions? 

 

I've searched using "error DHCP failed" as a reference, but no luck. Needless to say, this particular message is descriptive enough, but I'm looking to have a reference at a glance when messages are not as descriptive. 

 

Thanks,

Milos.

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: UC Software Error Messages

Hello ilosb,

welcome to the Polycom Community.

There not that many Error messages that the phone displays.

 

  • DHCP Error = should be clear
  • Missing files, config reverted Details => here <=
  • Duplicate IP = should be clear
  • pre-3.3.0 params Details => here <=

The above is describe as an example within the Admin Guide in the Polycom UC Software Error Messages section.

 

Usually you can simply press Home > Settings > Status > Diagnostic > Warnings or Home > Settings > Status > Platform > Configuration


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Message 2 of 3
milosb
Occasional Visitor

Re: UC Software Error Messages

Thanks Steffen, I'm sure it'll help to resolve customer issues faster in the future.

 

 

Regards,

Milos. 

Message 3 of 3