Hello @delphi ,
Welcome to the Poly Community.
Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible.
As the original poster was already made aware your post is also lacking any details that could help us, volunteers, in this case. The original poster has also not followed up communication attempts from our support representative to support their official ticket.
We would need logs, backups, and matching Wireshark traces to understand what is happening but at least for me, this would be outside the scope for a Poly employee within the community.
Other volunteers can try and help.
The built-in Certificates can be checked as explained in the FAQ:
Jan 27, 2015 Question:How can I verify the certificate validity period used with the Poly VVX / CCX / Trio Phone software?
Resolution: Please check this post => here <=
If this fails feel free to open a support ticket if the phone is in warranty.
Outside of warranty please provide your MAC address so one of us volunteers can look up who sold the phone so you can purchase PPI/PayPerIncident support via them.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
