Trouble Provisioning phones with FTP server

[pjs5406]

We have been having issues getting our Soundpoint IP 321 phones to contact the provisioning server over the internet.  At first I was thinking that our firewall was blocking the traffic, but after messing around with a bunch of stuff it looks like the phone is not getting DHCP in a timely manner , and therefore does not try to contact FTP server during boot.  When I static my phones ip address, and then reboot it by power cycling it will reboot, and then when it comes up it will reboot itself, and pull down my config.  On a factory phone without DHCP set my phone boots like this: Loading Application - Running "Unknown" - The welcome screen with some details - Then is is on the main phone screen, but shows Network is down.  After a few seconds it grabs an ip address, and I am able to ping the phone.  But i think this is after it already tried contact provisioning server so it didn't get anything.

Is there something on the phone I can change to have it try for longer?  I have tried upping the File TX tries, and Retry wait, but that did nothing.

[pjs5406 · Accepted solution]

Nevermind I figured this out.  We had an option 66 setup in our DHCP server for pxe boot so the phones were grabbibg a local address as the boot server.  I set the boot option to static, and then everything works as expected.  This can be closed.

[SteffenBaierUK]

Hello pjs5406,

welcome to the Polycom Community.

First of all posting here does not open a ticket so nothing to close.

Secondly we always look for DHCP Option 160 for the provisioning server and then failover to 66 if that is not configured.

Please check this post => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services