Hello @darrinj95 ,
Welcome back to the Poly Community.
Most likely the phone is picking up a provisioning server from somewhere changing the profile from:
device.baseProfile.set="1"
device.baseProfile="MSTeams"
back to:
device.baseProfile.set="1"
device.baseProfile="LYNC"
I suggest you check the logs:
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
Settings > Logging > Module Log Level Limits > DHCP Client > Event 1
Settings > Logging > Module Log Level Limits > Configuration > Event 3
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
