Trio 8800 firmware issue

[VV]

Hi Team,

We are having issue with some of the Trio's. Trio is currently on 5.5.2 and we have upgraded it to 5.5.4 from RPRM. However after couple of hours, it again going back to 5.5.2 automatically. Not sure what is happening . Any help on that is really apprisiated. Thanks.

[Scott1 · Accepted solution]

See:

https://community.polycom.com/t5/Skype-for-Business/RealPresence-Trio-8800-Software-upgrade-problem/...

In RPRM search and add "Skype-DeviceUpdates-Disabled" at your global level.