Trio 8800 Zoom on 3rd line dialling password from invite when using Join Button

Occasional Visitor

Trio 8800 Zoom on 3rd line dialling password from invite when using Join Button

I have an issue with Zoom.  I am using it on line 3.  I am using S4B line 1 and Teams line 2. 


I can manually dial with all 3. Join button works fine for teams too from my calendar. 


Problem I am having is if I try and join a Zoom meeting from a Join Button, it dials the password instead of the meeting ID from the invite. 


Cant find any way to stop it doing so.  Anyone else having this?

Message 1 of 2
Polycom Employee & Community Manager

Re: Trio 8800 Zoom on 3rd line dialling password from invite when using Join Button

Hello @JOn K ,


Welcome to the Poly Community.


You posted the exact same question >here< but we try to avoid double posting. As you have not provided us with any usable information aka logs, backup, software version, day 1 issue our volunteers are most likely unable to help you.


The next step would be getting this into support.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 2