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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-13-2022 03:51 AM

HP Recommended

Hi,

is ist possible to change the Skype Logo on a Trio 8800 when it is only used in USB mode?

 

At customer site people think they have to use Skype instead of Teams, although the device is only connected via USB, not to a network.

 

So it would be great if we can add the customer logo instead of the Skype S.

 

Thanks

Marco

 

12 REPLIES 12

‎07-13-2022 01:21 PM

HP Recommended

Hello @vizacon ,

 

Welcome to the Poly Community.

 

I suggest you make yourself a configuration file and import it via the web interface:

<up up.uiTheme="MSTeams" up.uiTheme="6" />

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-14-2022 12:02 AM

HP Recommended

Hi Steffen,

thanks for the quick reply.

 

So i suggest, if we do it like that, we see the Teams Logo, correct?

 

And can we also add a customer logo that fit the icon specs of the Trio?

 

Thanks

Marco

 

Was this reply helpful? Yes No

‎07-14-2022 12:49 AM

HP Recommended

Hello @vizacon ,

 

that was the reason for the reply. You cannot get a custom logo.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-14-2022 12:54 AM

HP Recommended

Okay, **bleep**.

 

so if we do the setting with the config file like you did, but in Microsoft optimized for USB we still have the Skype Logo.

 

So are we doing something wrong?

Thanks

Marco

 

Was this reply helpful? Yes No

‎07-14-2022 12:56 AM

HP Recommended

Hello @vizacon ,

 

I know nothing about your installation. Are you using the latest 7.3.0 software (or as of today 7.3.1) ?

 

I have no clue either how the configuration is applied as no backup was attached.

 

I suggest you work with our support organisation.


Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-14-2022 01:05 AM

HP Recommended

Our test system is currently a Trio 8500 on version 7.2.2.1094.

I attached a backup

 

Thanks

Marco

Trio8500_12-07-2022_17-34.pbu
Was this reply helpful? Yes No

‎07-14-2022 02:15 AM

HP Recommended

Hello @vizacon 

 

is this Trio getting an IP or just PoE?

 

I am unable to check this as I am just a volunteer and I cannot support you via the community as a volunteer. Others are welcome to try and help.

 

As stated please contact our support organisation.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-14-2022 02:26 AM

HP Recommended

The trio only gets PoE, no IP.
The user simply connects to the device via USB.
Unfortunately, the user thinks through the Skype logo that he is phoning on the device via Skype.

 

Thanks

Marco

Was this reply helpful? Yes No

‎07-14-2022 02:29 AM

HP Recommended

Hello @vizacon 

 

you have 2 options:

 

  • Educate the user
  • Upgrade to 7.3.1 and re-test and if still the same open a support ticket with our support organisation

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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