We have a two Trio 8800 paired and connected via SIP to a Shoretel VOIP system. Trio is in default mode and Noiseblock is enabled. Trio is using the latest firmware (18.104.22.16824). Each Trio was given its own sip username and number before pairing.
When making normal phone calls, users on the other end say they can hear minute sounds in the room including people typing, people setting laptops on table, or tapping on table. It interrupts what they hear from us so conversation is lost.
I've checked on Noiseblock and tried it enabled and disabled with small differences. Is there anything else I can check on?
Hello @lmagtoto ,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
I am unsure hwat you mean by pairing but are you Daisy-Chaing these ?
If yes they would not need seperate accounts. The 2nd Device should not have any configuration on it.
If this is not your issue either please provide more details or open a ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
If official support is required please check how to phone or open a case here----------------