Can I suggest that future posts contain the phones software version?
Quote from the UCS 3.3.0 Admin Guide:
If set to 0 and the phone has hard keys mapped for Hold, Transfer, and Conference functions (all must be mapped), all of these soft keys are not displayed. If set to 1, all of these soft keys are displayed.
If you remove the Softkeys the hard keys must be left alone.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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