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- Poly Phones
- Desk and IP Conference Phones
- TRIO registered on Vonage drops call exactly at 19 min and 3...
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09-26-2019 07:18 AM
Hello Steffen,
Our Trio version is 5.9.0.11421. Trio's line1 is registered on Vonage.
When we establish a call it drops exactly at 19m and 30 seconds. When they called us everything works fine.
I can see that the parameter voIpProt.SIP.keepalive.sessionTimers="0" disables the session expires timer coming from Vonage.
Even i insert the above parameter the supported timer still appears at the INVITE message.
Attached you will find the configuration file of Trio and an app log that shows exactly the SIP messages. (1st INVITE)
Thank you in advance for your time and responses.
Best regards,
Solved! Go to Solution.
Accepted Solutions
09-26-2019 07:40 AM
Hello @giannisd ,
Welcome back to the Poly Community.
You raised the same via 1-14021010751 and this is at present with our T2 support.
Please be patient and await their answer.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-26-2019 07:40 AM
Hello @giannisd ,
Welcome back to the Poly Community.
You raised the same via 1-14021010751 and this is at present with our T2 support.
Please be patient and await their answer.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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