Sync or Import Contacts for Trio 8500 from IP office

Occasional Visitor

Sync or Import Contacts for Trio 8500 from IP office


We purchased few Trio 8500 for our Ayaya IP office 500 and using it in Genric Mode for confernce room phone without Skype integration. The phone is working fine but we are not seeing any contacts - how do we import or sync contacts in SIP setup. 

Thank you

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Polycom Employee & Community Manager

Re: Sync or Import Contacts for Trio 8500 from IP office

Hello ,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


and to answer your question:


Jan 6, 2012 Question: How can I create a local directory or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=


Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=


Dec 19, 2017 Question: How can I import Speed Dials or Numbers via the Web Interface?

Resolution: This is not supported. Only the Polycom Trio can import speed dials via a USB stick in this format => here <= as shown => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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