Hello luckman212,
welcome back to the Polycom Community.
The 000000000000-global.cfg is the culprit in this case as shown in the screenshot but looking at this picture worries me as you provide 509 parameters via this file.
I cannot imagine why you would need 509 configuration parameters in order to have the phone working and should maybe look at clearing this up to make it easier to work with.
Often users copy whole templates into their configuration without actually using 99% if these.
Example error messages can be:
000035.670|pps |4|03|Omitting duplicate attendant.resourceList.2.address=506
000035.670|pps |4|03|Omitting duplicate attendant.resourceList.3.address=506
0
or
0712132633|so |4|00|Error: soReadCodecPreferences: Duplicate voice codec preference: G711Mu and G7221C.48kbps, pref: 2
0712132633|so |4|00|Error: soReadCodecPreferences: Duplicate voice codec preference: G711A and Siren14.48kbps, pref: 3
but you did not provide the detail in your post what caused it so its tricky to advise.
In all cases your Polycom reseller should be consulted if you struggle so they can involve Polycom support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
