Speed dial on specific registration or line

jehrich
Occasional Contributor

Speed dial on specific registration or line

I'm trying to program a phone that has multiple registrations with speed dial buttons for various internal extensions.

 

I need the button to dial out on a specific registration (otherwise internal extensions will fail, and external numbers may be billed to the wrong account) however, all buttons seem to dial out on the first registration. Is there any way to do this on a VVX 410?

 

I have been unable to find a related config value or option in the web interface. If it's not possible there, is there a way to at least have certain destinations always dial an associated reg (ex: SIP:123@voip.mycompany.com always uses a reg with domain voip.mycompany.com)?

 

Cheers,

JE

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Speed dial on specific registration or line

Hello JE,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


Example 3 in the above FAQ post explains how to use a EFK for a Speed Dial for a specific line.

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
jehrich
Occasional Contributor

Re: Speed dial on specific registration or line

Hi Steffen,

 

Thanks for the response. I have tried your suggestion, however, it doesn't solve my problem completely b/c it doesn't scale well beyond one or two buttons (limited soft keys) and it doesn't seem it will work with watch buddies. I should have been more specific in my initial request - here's what I'm trying to do:

 

1) Configure a line key to show the login status of an Asterisk queue on line 2, and allow the user to press the button to log in and out of the queue (hence the need to dial out on line 2).

 

2) Add directory entries with Watch Buddy enabled for extensions on line 2

 

Also, it would be ideal if I could enable the same two features for additional lines (1, 3, etc.) in future, but I think this is not possible b/c watch buddy can only monitor presence on one line.

 

Do you have any further ideas how this can be done?

 

Thanks again!

Cheers,

--

JE

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Speed dial on specific registration or line

Hello JE,

this is not something I believe we support and you would need to raise a Business case as explained here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4