Speed Dial on Expansion Module Only

Anonymous · ‎02-07-2015

I recently purchased a VVX600 with an expansion module to use with RingCentral. I have configured the phone to work with RingCentral (after an hour with technical support).

Now I'm trying to add speed dial numbers onto the expansion module. I'm finding that I can't add them without first filling up the VVX 600's screen with 16 speed dial numbers.

Is there no way to use just the expansion module? I'm not sure I have access to the config files unless there is a way I can SSH or telnet into the phone. I don't see them in the web config page, and I definitely don't have access to them if they are on RingCentral's servers.

Basically I would like my line 1 and line 2 (which will be configured with my office's SIP server) to appear on the VVX600 along with 2 speed dial numbers. The other speed dial numbers I want to appear on the expansion module.

Thanks for any help you can provide!

SteffenBaierUK · ‎02-07-2015

Hello southerndoc,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 12, 2012 Question: Can I change / re-assign the appearance of Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎02-07-2015

Where do I put those strings? I don't have access to the config files as RingCentral's servers probably provision them. Or can I access them directly on the phone?

I don't have a contact list listed on my web config page.

SteffenBaierUK · ‎02-08-2015

Hello southerndoc,

Again I can only quote the VoIP FAQ as it contains this post here:

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?

Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎02-08-2015

I wish I had never messed with it because now when the phone boots up it's giving me a missing config files warning and reverts back.

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