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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-12-2015 11:19 AM

HP Recommended

I am having an issue where after i either powercycle my C12 and/or change setttings on my VoIP card, causing the VoIP card to reboot, the ethernet port of the VoIP card is no longer accessible untill I physically disconnect and reconnect it from the network.  Happening on multiple units acorss a network.  

 

Any ideas?  

1 REPLY 1

‎05-12-2015 11:51 AM

HP Recommended

Hello ,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Please provide the software version for both the SoundStructure and the VoIP Card.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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