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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Hey there,

I have a customer who has purchased a Soundstation IP7000 (2501-03308-001D software ver unknown at this time) and configured it on a Nortel BCM450 (software ver 10.0.1.02.120). The unit gets an IP address from external DHCP and appears to connect to the BCM but here is the issue. It can call any extension connected to the BCM with no problem, and can also dial out. When you try to dial the unit, well, you can't. At no time does it attempt to register with the BCM for a port/DN. It is not listed in Resources/Telephony Resources/IP Sets/IP Terminal Details. I ran BCM Monitor to see what was going on with the internal dials and saw that the BCM was handing the calls from the Soundstation to the internal sets as if it were an inbound POTS call (you get my meaning). Essentially, the Soundstation is connecting to the BCM as if it is a generic SIP server (I'm assuming) and the BCM seems to recognize the connection as an inbound SIP trunk call.

I want to configure this Soundstation to register with the BCM and get assigned a port/DN for full integration but am batting zero on solving this. Ideas?

-Mike

2 REPLIES 2
HP Recommended

Hello Mike,

welcome to the Polycom Community.

The SSIP7000 is a SIP phone and will ever only register to a SIP server and not a SIP trunk.

 

The Community's VoIP FAQ contains the following:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Within the above is a follow up link to the supported SIP Platforms. If your PABX is not in there it is not officially tested and therefore not supported. 

 

Please follow this up with Avaya / Nortel as they would have done the interoperability testing.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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Steffen,
Apologies for the delayed response. I've been away. Thanks for providing that link on the interoperability, etc. I've checked it and the BCM is not listed as a supported platform so I'll move ahead with contacting Avaya support (if available) for any further applicable info.
Mike.
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