Soundstation IP6000 calling issues....

Occasional Visitor

Soundstation IP6000 calling issues....

The device can receive calls. And I can scroll through the call lists and make a call from either missed calls or received calls. However, I cannot make any calls by entering a new number. I receive the error message "That extension is not valid." How do I go about using this device to place a call?
Message 1 of 3
Polycom Employee & Community Manager

Re: Soundstation IP6000 calling issues....

Hello Varmitkong79,

welcome to the Polycom Community.


Is this an audible message or is this displayed on the screen of the SSIP6000?


As you only provided little Information I can only guess but the community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Advisor

Re: Soundstation IP6000 calling issues....

Do you have other Polycom phones that work when dialing the same extention numbers?


Looking at the 'missed call' list does it show users like 'joe' or '' or does it show '1234' or ''?


Many PBX systems set up extension numbers as aliases to string style extentions.  If the dial plan is not set up to handle these differences then it may not recognize the extention. and send a voice message back.


When you miss a call, the PBX will send the correct contact info to the phone.  This might be why the 'missed call' list works, but direct dial does not.



Message 3 of 3