Soundstation IP 6000 won't make local calls

[Anonymous]

Hello PolyCom Community,

We have a PolyCom SoundStation IP 6000 connected to an AltiGen MaxCS 6.5 server. Thanks to a great detailed document I found online, I was able to get the phone mostly configured to work with our phone system via SIP.

Everything works great except we can't use the phone to make 10-digit local calls. We can make calls to internal extensions (e.g. 204, 306, etc.) or to long distance numbers (e.g. 9 1 2135551212), but we can't make local calls of the format (9 9035551212) (903 being our local area code).

I'm far from a VoIP expert, so I'm not even sure where to start troubleshooting this. Thanks for any advice.

~Seth~

[SteffenBaierUK]

Hello Seth,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

This is most likely a local digitmap issue and you can either remove the digitmap on the phone or check the above detailed post to modify it for your setup.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services