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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a user saying that their IP 6000 is rebooting in the midst of calls.  The phone info is below.  Any ideas why this is happening?  Are there certain timers that would override an active call?

 

Phone Model SoundStation IP 6000

Part Number 3111-15600-001 Rev. B        

SIP Software Version 3.3.3.0069

BootROM Software Version 4.3.1.0887

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Davidk,

welcome to the Polycom Community.

 

A good starting point would be to run a current Software. This is either UCS 3.3.5 or UCS 4.0.4

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Once above is setup a log file will be written to the server that you can check against any issues.

 

In addition, once update and factory reset, I suggest just to follow this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello Davidk,

welcome to the Polycom Community.

 

A good starting point would be to run a current Software. This is either UCS 3.3.5 or UCS 4.0.4

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Once above is setup a log file will be written to the server that you can check against any issues.

 

In addition, once update and factory reset, I suggest just to follow this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you!  Yes, since upgrading the software on the IP 6000 phones, we have not had any more problems.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.