Soundstation IP 6000 Screen Powers on, screen blank

Occasional Visitor

Soundstation IP 6000 Screen Powers on, screen blank

I searched the KB and could not find anyting on this. We just purchased a Soundstation IP 6000 and the screen is blank. It is POE, and it is powering on, and the phone dials in and out. I know that the screen worked when I set it up, but now it is blank. MAC is 0004F2F93368. Please advise on how I can get the screen to show again. I already forced a factory reset.

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Polycom Employee & Community Manager

Re: Soundstation IP 6000 Screen Powers on, screen blank

Hello cbroadway311,

welcome to the Polycom Community.

The unit was purchased from the WESTCON GROUP EUROPEAN OPERATIONS LTD back in 30/12/2015 so please work with them on RMA options.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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