Soundstation IP 6000 - Firmware Update no web interface and one way audio

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Soundstation IP 6000 - Firmware Update no web interface and one way audio

Somehow (a power hit) the original firmware got scrambled.  When we loaded Polycom UC software 4.0.14 for SoundPoint IP, SoundStation IP, VVX 500, 1500 Business media Phones a...

SIP Ver 3.1.3

BootROM Ver 4.1.3

 \bootrom.ld.  {gets the following error when attempting to GET}
Jan 31, 2019 12:33:58 Session 8, Peer Could not open requested file for reading


0004f2f6aeee.cfg  - sucessful GET


3111-15600-001.sip.ld.  - Sucessful GET

Config\reg-basic.cfg.  -  Sucessful GET


0004f2f6aeee-phone.cfg.  {error on GET}
Jan 31, 2019 12:34:25 Session 13, Peer Could not open requested file for reading


sip-basic.cfg. - sucessful GET


HELP  :|


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Polycom Employee & Community Manager

Re: Soundstation IP 6000 - Firmware Update no web interface and one way audio

Hello @CENCOMTechs ,


welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:


  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here


Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.


Jun 08, 2017 Question: Is there a special process that needs to be followed upgrading an SoundStation IP6000 or IP7000?

Resolution: Please check => here <=


Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=


ar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=


Please ensure you attach some logs so we can try and help you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 2