Re: Soundstation Duo Rejecting call - protocol 0

martibeche · ‎07-23-2014

Hello,

My Soundstation Duo reject call and can't phone another user.

I have this message in the history : 0723091423|so |4|03|SoMediaSessC:MsgPpsCallCreateCmnd Rejecting call - protocol 0

I am in SIP mode.

Phone Model SoundStation Duo IP Address 10.111.21.30 UC Software Version 4.1.1.0260 BootROM Software Version5.1.0.85063

With a Soundstation IP 6000, I have no problem, with same configuration.

SteffenBaierUK · ‎07-23-2014

Hello martibeche,

welcome to the Polycom Community.

I am assuming that you are using SIP and not LYNC so the UCS 4.0.x software should be used.

At present for the SoundStation DUO I recommend UCS 4.0.4 or wait until the end of this week / beginning of next for UCS 4.0.7

UCS 4.1.0 and 4.1.1 is LYNC only for the SSIP / SPIP phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

martibeche · ‎07-23-2014

Sorry, but there is no change, with version 4.0.4.2906.

0723130748|so |4|03|SoMediaSessC:MsgPpsCallCreateCmnd Rejecting call - protocol 0

The configuration is only in SIP mode. The analogique phone is only if the SIP is impossible to configure.

With a SIP client, I have no problem to connect to the PBX. Also with a SoundStation IP 6000.

SteffenBaierUK · ‎07-23-2014

Hello martibeche,,

welcome to the Polycom Community.

The next step then is to open a case with Polycom support via your Polycom reseller.

We require a wireshark trace and a backup of your configuration and the phone's logs including the scenario which this message appears.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

martibeche · ‎07-23-2014

Hardware buy 06/10/2014 MM/DD/YYYY :

Dear customer,

According to our records, your product is out of warranty, and has no active support contract in place.

The following support options are available to you:

a) A comprehensive database of technical information and frequently asked questions can be found at:

http://knowledgebase.polycom.com

b) You may wish to discuss your support options with your Polycom supplier

c) Polycom's Pay-Per-Incident (PPI) service allows for a one-off support incident to be handled for out of warranty products. Full details of this (including our per-incident pricing) are available at:

http://www.polycom.eu/support/pay_per_incident.html

In order to take advantage of this service, please call the Polycom hotline on the below number:

+44 1753 723 020 (English)

+33 1 41 32 18 20 (French)

+49 811 999 4222 (German)

Please note that a credit card number will be requested at the time of service, and that additional charges will be payable if a replacement part and/or an on site service visit is required.

Support for Polycom’s VoIP Products, SoundStation IP and SoundPoint IP, is only extended to Certified VoIP Partners. If you are not a Certified VoIP Partner, please contact your reseller for assistance. In warranty support may be via web only

Best Regards,

Polycom Global Services

What's the problem !!!

SteffenBaierUK · ‎07-23-2014

Hello martibeche,

what is the MAC adddress of the device starting with 0004 ?

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

martibeche · ‎07-23-2014

00:04:F2:EA:39:39